Hey there! At Fashlyst, we’re not just another faceless online store—we’re a small team of fashion enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started replying to customer emails herself back in 2018 (yes, she still does sometimes!), we’ve made it our mission to listen. Because honestly, your feedback? It’s what keeps us improving.
Got a question about that gorgeous dress you saw? Need help with sizing? Or maybe you just want to share your thoughts—we’re all ears. Here’s how to reach us:
Remember that time we completely redesigned our packaging because 12 customers mentioned it in emails? That’s the power of your input. Whether it’s a complaint (we’ll make it right) or a "you guys are awesome" note (we’ll print it and stick it on our fridge), every message gets read.
Pro tip: If you’re emailing about an order, include your order #—it helps us pull up details faster. But no stress if you don’t; we’ll figure it out together.
Fun fact: Our customer service lead, Mia, once spent 45 minutes helping a bride find the perfect accessories for her wedding. Why? Because we believe shopping should feel personal, even online. So go ahead—ask us anything. We might even send a meme back if you’re lucky.
P.S. If you’re nearby in LA, pop by our office! We’ve got coffee (good coffee) and a showroom samples rack you’ll love. Just give us a heads-up first.
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